Your privacy protection is important to us and we strive to take due care and protection of the information, we receive from you. In this regard, we adhere to the various governing laws such as:
The Policy sets out how we, Medica collect, use and disclose your Personal Information.
1. “Personal Information” means and includes any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with Medica, is capable of identifying such person (such as name, date of birth, gender, photographs, address, email address, telephone numbers, mobile numbers, government-authorised identity card information, financial and bank account details, health information or biometric information or any sensitive personal data or information as categorized under the SPDI Rules), whether true or not.
We collect information to provide better services to you, and we may send this information to third party tools to improve our services, and to personalise your app experience. For the purposes of this Policy, “Services” shall specifically mean the services rendered by Medica.
We inter alia collect Personal, Clinical, Demographic information by way of following: –
Collection, use and disclosure of your Personal Information.
We may collect, use and disclose the Personal Information received from you for the purposes listed below and under the section titled “Use of Personal Information” or any other related or associated purposes (“Purposes”): For the purposes of this policy the word “Platform” shall mean the mobile application and patient portal of Medica which is used by the patient and the word “Dependants” shall mean patient relatives and/or any other person authorized by patient in the admission form.
You consent to us sharing your Personal Information with:
3.1 External third parties:
3.2 Internal third parties:
We also share your Personal Information within Medica for internal reasons, primarily for business and operational purposes. For example, in case of any patients transfer across the unit the financial and medical data exchange exists in practice.
3.3 Sale or transfer to third parties:
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us, your Personal Information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible, they will be sold or transferred to third parties.
We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality.
We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems.
If we retain Personal Information on our systems, we restrict access to such Personal Information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Website (for the purposes of this Policy, the term “Website” shall mean www.medicacancerhospital.in) and Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
You agree, understand and confirm that the credit card details provided by you for availing of services on www.medicacancerhospital.in will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.
You further agree and undertake to provide the correct and valid credit card details to www.medicacancerhospital.in
The said information will not be utilized and shared by www.medicacancerhospital.in with any of the third parties unless required by law, regulation or court order.
Medica cannot assist with a stop payment request for any Bill Payment scheduled using a Payment Account through credit card, in any such case; you must contact your provider. For the purposes of this policy, the word “Bill Payment” shall pertain to amount against which services has been rendered during the visit of patient in Medica and the word “Payment Account” shall mean the account of the person who is making the Bill Payment to Medica.
Your Personal Information may be used or processed for various purposes including but not limited to the following:
Medica does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128 bit encryption through third party gateways and Medica plays no role in the transaction, except for directing the customers to gateways or relevant webpage. Accordingly, Medica shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information.
Medica shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the user’s account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used.
Medica will use its best efforts to present all of your electronic communications. In addition to notification & acknowledgement after completion of transaction, details will be communicated to you.
Your privacy is of utmost importance to us. We have appointed a Public Grievance Officer for any grievances and discrepancies with respect to our processing of your Personal Information. You may reach out to our Public Grievance officer at firstname.lastname@example.org or on phone 9593800800 or may visit to meet in person between Monday to Saturday between 9:00 A.M to 5:00 P.M (Lunch Break : 1:00 P.M – 1:30 P.M) and our officer will attempt to resolve your issues in a timely manner. The Grievance Cell is closed on Sunday & Other Holidays.